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Tai Chi Health Store Policies

Customer Service
At Tai Chi Health/Uncharted Country Publishing we strive for 100% customer satisfaction. If you have any questions about our products, or can't find what you are looking for online, please contact us by phone — 608.280-9730.
 
Shipping
Tai Chi Health/Uncharted Country Publishing uses the U.S. Postal Service for the majority of shipments. Regular shipping is via either US First Class or Priority Mail depending on the contents of the individual order. Express shipping is via UPS 2-day air.
 
Credit Card Statement
 
Please note that your credit card billing will come from: Uncharted Country Publishing.

Returns
100% satisfaction is our goal: ordering, shipping, customer service and selection. If you are unhappy with your purchase for any reason, please contact us immediately. We promise to do everything we can to make things right.
 
All returns must be made within 30 days of original shipment.  Please contact us at
ucp@taichihealth.com or 608.280-9730 to make arrangements for your return.  There will be a 15% restocking fee on all returned items for refund.
 
Payment
Tai Chi Health/Uncharted Country Publishing accepts two major credit cards for online purchases including; Visa and MasterCard. On all orders placed by mail or fax with check/money order,  your order is subject to a processing delay until payment clears.

Please mail payments to:
Tai Chi Health/Uncharted Country Publishing
408 South Baldwin Street
Madison, WI 53703
 
Privacy Policy
This policy covers information collected by Tai Chi Health with Tricia Yu including all the associated web sites and services of www.taichihealth.com
 
Customer Information:
Information is collected at the time of a sale in order to complete the sale and deliver the products. Customer lists are not sold or distributed to third parties. Tai Chi Health with Tricia Yu does not use customer lists to send solicitations (except for e-mail newsletters that are opt-in only subscriptions).
 
Credit Card Transactions:
Credit card transactions are processed in our office at our point of sale terminal. Information from these transactions is not released to third parties. Tai Chi Health/Uncharted Country Publishing does not maintain a copy of the credit card information on its servers.
 
Web Site Log Files:
We site log files are generated that collect the IP Address of the visitor, date, time, and pages visited. Aggregate reports for web site visitors are generated that do not contain personally identifiable information.
 
Cookies:
The web store uses cookies that keep track of items ordered. They are used so a user can shop and maintain a list of items in their "shopping cart" and have a total due calculated. A user does not have to supply any personal information unless they decide to complete an order and pay via credit card. Orders can also be printed and paid by mail or fax without entering any information. These cookies are not used for any other purpose.
 
No Third Party Downloads:
No Images, files, or cookies are downloaded from third party servers. This means no banner networks, hidden "web bugs" (images of size 1x1 pixel used to track users).
 
Mailing Lists:
Tai Chi Health with Tricia Yu may maintain subscription mailing lists. All users must confirm their subscriptions via return e-mail. Users are never added based on requesting information, making a purchase, or forgetting to uncheck some box during ordering.
 
User Registration:
Tai Chi Health/Uncharted Country Publishing sites do not require user registration to access content. Optional customer registration is available that stores the customers billing and mailing address. This registration is for the convenience of return customers to expedite the checkout process, but is not required to place an order with us.
 
The restrictions on the dissemination of personal information are not subject to change. The policy is updated occasionally but the changes will not reduce the privacy protection of visitors. If there are changes made in the future the changes will not affect information already collected.


For more information contact ucp@taichihealth.com


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